We utilize VerifyMyAge (KYC AVC UK Ltd) as an extra layer of age verification. By requesting an age-restricted product or service, you grant us consent to share and collect information from VerifyMyAge and third-party providers of identity data associated with VerifyMyAge. This consent is necessary for VerifyMyAge to verify that you meet the minimum age and identity requirements specified in the relevant UK age restriction legislation. You also consent to VerifyMyAge retaining relevant data for future verification purposes.

All data processed by VerifyMyAge is subject to appropriate security measures. To ensure data is not held for longer than necessary, VerifyMyAge periodically reviews the retained information. For detailed information on how VerifyMyAge manages your personal data, please visit their website: verifymyage.co.uk (KYC AVC UK Ltd).

When purchasing from any of our Marketplace stores, we employ VerifyMyAge to verify your age eligibility. VerifyMyAge is a reputable and established age verification provider in the UK, capable of completing age verification within minutes. They do not perform credit checks, and you can trust that your personal information is handled securely. VerifyMyAge’s services are utilized by various well-established companies, including eBay, for their age verification checks.

In certain cases, the age verification check may fail or require further attention. In such scenarios, we may request your passport or driving license details to manually verify your information against the relevant database and confirm your age. If you prefer not to provide this information, we can cancel your order and issue a refund.

If you encounter difficulties verifying your details through the instructions provided, please follow the guidelines below:

• Check your email, including the junk folder, for a message from VerifyMyAge containing a verification link.
• Follow the link and proceed with the verification process using one of the available methods: Mobile Phone, Credit Card, Debit Card, UK Driving Licence, citizen card, National DB, or Electoral Roll.
• Entering your mobile phone number is the fastest way to verify your order. Alternatively, enter your details as prompted based on your chosen verification option.
• Once your details are successfully verified, your order will be submitted and dispatched. For future orders, you will not need to verify your details again as long as you log into your account as usual and your information remains unchanged.

For information on how we handle data, please refer to the data protection section of our terms and conditions.

Note: If you fail age verification for any reason, there is a strong possibility that your order will be delayed. If this occurs, please contact our customer services immediately at ‪0161 515 9903‬ or email [email protected].