Terms & Conditions

YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. WE RESERVE THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE WE FULFIL YOUR ORDER.

These are the terms and conditions on which V4P3S limited supplies e-cigarettes and related products to you.

Please read these terms carefully before submitting your order to us. These terms describe who we are, how we will provide products to you, how you and we may change or end the agreement between us, what steps to take if there is a problem, and other important information relating to the company and its business practices.

CONTACT US

How to get in touch with us: You can get in touch by email at [email protected].
Contacting our customers: If we have to contact you, we will either telephone you or write to you at the email address or postal address you provided when you ordered from V4P3S LTD.

ORDERING

Once we have accepted your order, this will be confirmed by an email from V4P3S
If for any reason we are unable to accept your order, V4P3S will inform you of this by email and you will not be charged for the product. This non-acceptance could be caused by: the product being out of stock; an error in the price or description of the product; product safety issues or because we have reason to believe that you are under 18 years of age, following our age verification process.

Once we have accepted your order, you will be assigned an order number. Whenever you contact us about your order, it will expedite matters if you have your order number in hand.

V4P3S is prohibited from selling certain electronic cigarette products to consumers resident in countries of the EU in accordance with certain provisions of the Tobacco Products Directive. V4P3S can sell all of its product ranges to consumers resident in the UK and other non-EU countries. If the product you wish to buy falls within one of these restrictions, you will be notified during the check-out process.

If you reside outside of the UK then it is your responsibility to ensure that the products that you order from us comply with the local laws applicable in your country and that you take responsibility for importing these goods into your country. V4P3S can take no responsibility for products prevented from entry by customs or do not meet the legislative regulations applicable to your country.

V4P3S is prevented by law from selling e-cigarettes or related products to anyone under 18 years of age and reserves the right to request proof of age before fulfilling orders.

PRODUCTS

The product images on our website are for illustration only and while V4P3S has made every effort to display the colours accurately, the viewer’s product may display colours slightly differently, which means that the actual product may vary slightly from the images displayed on the website.

The product packaging may vary from that shown in images on the website. Because the packaging does not match the image shown on the V4P3S website is not a valid reason for returning a product.

V4P3S recommend that you read the instructions for your product before you start using it, as, with all e-cigarette products, there are some safety risks associated with their use.

YOUR RIGHTS TO MAKE CHANGES

If you wish to make amendments to the product you have ordered please let us know and we will inform you if the change is possible. If it is possible, we will inform you about any changes to the price of the product, the timing of supply, or anything else that may change because of your request. We will then ask you to confirm whether you wish to go ahead with the amended order. If we are unable to make the change or the results of making the change are unacceptable to you, you may want to cancel the order

OUR RIGHTS TO MAKE CHANGES

V4P3S may change the product:

to reflect changes to the legal and regulatory requirements.
to make minor technical adjustments and improvements.

PROVIDING THE PRODUCTS

Delivery costs will be clearly displayed on the website.

V4P3S will let you know when we will provide the products to you within the order process and we will deliver the goods to you as soon as reasonably possible. In any event, the goods will be delivered within 30 days after the day on which V4P3S accepts your order.

If the product supply is delayed by an event outside our control then we will contact you as soon as possible to keep you informed and take steps to minimise the effect of the delay. Provided V4P3S takes these steps, we will not be liable for delays caused by the event.

Should there be a risk of substantial delay you may contact us to end the order and receive a refund for any products you have paid for and have not been delivered.
If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery point within 14 days the products will be returned to us. Once V4P3S receives the products back, we will contact you for further instructions and may charge you for further delivery costs.

The product becomes your responsibility from the time we deliver the product to the address entered when the order was placed, you become the legal owner of the product when we dispatch it to you.

If you request your consignment to be left in a safe place by the delivery partner in the absence of a person receiving the package, V4P3S will not be responsible or held liable if the package has been stolen or removed from your nominated ‘Safe Place’.

YOUR RIGHTS

Your rights depend on whether there is anything wrong with the product you’ve bought, how we have acted, and the date you decide to cancel:

If what you have bought is faulty or incorrectly described you may have the legal right, to have the product repaired or replaced, or to get some or all of your money back.

For most products bought online, if you are a UK resident, you have a legal right to change your mind within 14 days and receive a refund.

If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period. This may be subject to deductions and you will have to pay the costs of return of any goods. This is on the condition that all seals are intact including any outer packaging.

If you are canceling an order for a reason set out below we will refund you in full for any products that have not been provided.

The reasons are:

V4P3S has told you about an error in the price or description of the product you have ordered and you wish to cancel the order;
there is a risk that the supply of the products may be significantly delayed;
you have a legal right to end the contract because of something we have done wrong.
You do not have a right to change your mind regarding products hygienically-sealed health protected for hygiene purposes if you have unsealed the products after receiving them.

You have 14 days after the day you, or someone you nominate, receives the goods to change your mind about your order unless your goods arrive in several deliveries over different days.

We will pay the costs of return if the products are faulty or incorrectly described;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund you; We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

V4P3S will make any refunds due to you as soon as possible; if you change your mind about your order, then your refund will be made within 14 days from the day on which we receive the product back from you. Products should be returned to V4P3S LTD, 4 Westdale Gardens, Manchester, Lancashire, United Kingdom, M19 1JD, please ensure you enclose your contact details and order number within the package.

If an international consignment is rejected by your local Customs agency and/or you the consumer rejects the consignment, a refund minus the shipping fee, will only be processed when the items are returned and are in the possession of V4P3S.

If goods are confiscated by your country’s local customs agency due to the items being prohibited, V4P3S LTD will not be held liable for the refund of such items. We draw your attention to the subheading ‘Ordering’.

PRODUCT ISSUES

Disposable Vape devices/Pods

Disposable Vapes are consumable, oral, disposable products that are not covered under warranty, the obvious hygiene reasons that cause additional risks to staff and as such, will not be accepted back as a return or for inspection.

Malfunctioning disposable devices, claims cannot be validated for devices not working ‘on arrival’ or ‘lack or taste’, therefore are not covered by any warranty. If for any reason, there is an issue with the product not limited to the above you must contact the manufacturer of the item directly.

All ‘Puff’ counts are a guide only from the manufacturer. The way an individual vapes will affect the ‘puff’ count.

If you believe your disposable vape is faulty, please use the contact details on the product packaging to contact the manufacturer. We are unable to help with faulty disposables, but the manufacturer should be able to help. We apologise for any inconvenience.
Alternatively, If you have ordered a multi-pack or multiple (more than one) devices of the same brand and flavour in the same order and you experience a malfunctioning device, do not continue to use the remaining devices, contact the support team immediately, the team will be able to advise and possibly arrange for the return of the unopened/unused devices which may be replaced or refunded once checked into the warehouse, please note, this only applies to unopened, unused items from the order in question ([email protected]).

GENERAL ITEM ISSUES

If you have any questions or complaints about the product, please contact us by email at [email protected] or telephone at ‪0161 515 9903‬, alternatively, you can write to us at V4P3S LTD, 4 Westdale Gardens, Manchester, Lancashire, United Kingdom, M19 1JD.

If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please contact customer services at [email protected] for more details.

FAULTY GOODS

On very rare occasions goods purchased may be faulty due to an unforeseen or unknown manufacturing fault. We aim to resolve issues of this kind quickly and fairly, this can be done by contacting us at [email protected] or telephone at 0161 515 9903, alternatively, you can write to us at V4P3S LTD, 4 Westdale Gardens, Manchester, Lancashire, United Kingdom, M19 1JD.

Due to hardware items (Including but not limited to Vape Kits and Vape Pod Kits), being in constant use, these items have a fair usage of three months. We do recommend that all devices are registered to activate the warranty with the manufacturer. If there are any issues with any hardware in the three-month period outlined prior please contact us at [email protected]

If, for any reason when an item is returned to us for examination and we find damage due to negligence or misuse, we are under no obligation to provide a replacement or a refund for the product. We would contact you to inform you of such an offer to return or dispose of the device(s).

If there are any hardware issues outside of this period we would refer you to the device manufacturer itself.

PRICE AND PAYMENT

The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

For all products shipped internationally, the price shown is excluding VAT.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

There is the possibility that, despite our best efforts, some of the products we sell may be incorrectly priced. V4P3S normally checks prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We accept payment by credit card (VISA, MasterCard, American Express, and Diners Club) or debit card (VISA and MasterCard). Payment must be made for the product before it can be dispatched.

LOSS OR DAMAGES

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products sold.

V4P3S cannot be held liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

USE OF YOUR PERSONAL INFORMATION

We will use the personal information you provide to us:

to supply the products to you;
to process your payment for the products; and
if you agreed to this during the order process, to give you information about similar
products that we provide. You may stop receiving this at any time by emailing us at [email protected], alternatively, you can write to us at V4P3S LTD, 4 Westdale Gardens, Manchester, Lancashire, United Kingdom, M19 1JD

We will only give your personal information to third parties where the law either requires or allows us to do so.

Terms & Conditions

Information

Legal

Follow Us

All customers ordering from V4P3S LTD are required by UK law to be over the age of 18 years

Terms & Conditions

Information

Legal

Follow Us

All customers ordering from V4P3S LTD are required by UK law to be over the age of 18 years

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